• Partner Care Manager

    Job Locations IN-Pune
    Job ID
    2018-1634
    Category
    Partner Success
  • Overview

    Continuum is looking for an experienced Partner Care Manager to join our team. The Partner Care Manager will drive partners’ escalations with a focus on satisfaction through fast, effective resolution and appropriate communication.  The PCM will interact with various stakeholders throughout the company to resolve partner escalations and improve processes.

    Responsibilities

    • Manage and respond to all inbound partner communication in a timely and helpful way
    • Drive timely effective resolution of partner escalations
    • Communicate statuses, next steps, and requirements with partners and internally
    • Maintain accurate records for reporting of relevant metrics
    • Interact with internal stakeholders to meet partner needs: Service Delivery, Product Management, Accounting, Sales, and Technical Account Managers
    • No expected travel

    Qualifications

    • Demonstrated skill in managing customer service interactions
    • Strong communication, time management, and interpersonal skills
    • Technical aptitude in server, desktop, & network management
    • Basic understanding of business needs and priorities
    • Ability to assimilate new information quickly
    • Experience with CRM software, like Salesforce, is preferred
    • Experience working with IT Managed Services is preferred
    • Working as an SME/TL in a UK/US/AUS based Call centers . Semi-technical and Billing process.  

    Total Year of experience : 5+Yrs

     

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